Please take a look at the FAQs section below to see if we have already answered your question. Please feel free to contact us if you still can not find the answer to your satisfaction. You may also want to view a simple guide to how this service works. Frequently Asked Questions: Q. Can anyone become a member of WedFirm.com? Q. Why is Home Address and a Phone number required? Q. Who is a Relationship Manager? Does every member have one? Q. How can I contact my RM? Q. How can I request to change my RM? Q. What kind of different memberships WedFirm.com offers? Q. What is the difference between a "USER" and a "PROFILE"? Q. What is the difference between "USER Picture" and "PROFILE Picture"? Q. How can I apply Privacy Settings on my Information? Q. How many matches will be made for my profile(s)? Q. Why do I not see new Matches in my Matchbox? Q. What are Prospective Matches? Q. I had Prospective Matches in my matchbox before I upgraded my profile. Why do I not see them anymore? Q. What is My Alerts? Q. What is My Mailbox? Q. What are Instant Messages? Q. What is My Requests? Q. What is My Friends? Q. What is the Satisfaction Guarantee, how do I know if I qualify for it? Q. How can I Request an Extension if my Profile qualifies for Satisfaction Guarantee? Q. When can I expect to get my request for profile extension processed? Q. Will you automatically re-charge my credit card at the end of my Full Access term? Q. Why can't I logon to the website? I am sure that I am entering correct login ID and Password! Q. Can anyone become a member of WedFirm.com? A. Anyone can apply for a membership on WedFirm.com. Whether their membership is approved or denied is at the sole discretion of WedFirm.com. As described in the User Terms and Conditions, use of the WedFirm.com and/or its Services is a privilege, not a right. We reserve the right to deny a new membership or revoke existing Membership for any or no reason whatsoever.  [ RETURN ] Q. Why is Home Address and a Phone number required? A. WedFirm.com is an exclusive matirmonial club for distinguished people. In order to verify user's legitimacy we require this information. WedFirm will do everything it can to disallow any fake, fraudulent, non-serious users to become our member.  [ RETURN ] Q. Who is a Relationship Manager? Does every member have one? A. WedFirm.com is not like other marriage/dating websites out there. It is your traditional marriage bureau with real people behind a hi-tech website to get ultimate results. A Relationship Manager or an "RM" is an expert working on behalf of WedFirm.com to provide its valuable members with the necessary services required to find a perfect match. Each member gets an RM assigned to him or her. RMs are the subject matter experts with the discretion of approving/disapproving members on company's behalf.  [ RETURN ] Q. How can I contact my RM? A. You can reach your RM using website's Messaging system. Once you are logged in click "My Manager" link from navigation menu on your left. From here click "Contact Relationship Manager through Mail" link.  [ RETURN ] Q. How can I request to change my RM? A. If for some reason you are not satisfied with your assigned RM, you can file a request to change your RM. Please use the Contact link above to file a request. Once we receive your request we will contact your assigned RM regarding your account and then one of our Supervisors will contact you to get a better understanding of why you may have you requested this change?  [ RETURN ] Q. What kind of different memberships WedFirm.com offers? A. WedFirm.com offers three different kind of memberships. Personal (single profile), Personal (multiple profile), and Corporate memberships. Choose Personal (single Profile) if you want to find a match for yourself, or someone close to you; like your son or daughter. Choose Personal (multi profile) if you have up to 5 or more people you want find matches for. Corporate memberships are for other Matrimonial companies that we can link with. For more imformation please view Membership Plans in detail.  [ RETURN ] Q. What is the difference between a "USER" and a "PROFILE"? A. When you Signup on WedFirm.com the form that you fill out registers you a "USER" on WedFirm.com. You then have the ability to login to the website and create a matrimonial "Profile". At this point you have the option to either create a profile for yourself or for someone else.  [ RETURN ] Q. What is the difference between "USER Picture" and "PROFILE Picture"? A. As you know once you have a User Account on WedFirm.com you could create a Profile for yourself or for someone else you know. Thus WedFirm allows you to upload a picture for User and Profile separately. When you are logged in, on your home page (My Home) you will see the "User Picture" frame on the right hand side. Just like User Account information, User Picture is also only visible to your account managers. The Profile Picture can be uploaded from "Portfolio" section in "My Home" page. Just like other Profile related information, you can also change Profile Picture's privacy settings.  [ RETURN ] Q. How can I apply Privacy Settings on my Information? A. The information you provide during signup to create your "USER" account is visible only to Relationship Manager(s). To change or apply Privacy settings on your "PROFILE" related information please go to "My Account" from your home page (My Home) and then click "Change Privacy Settings" link.  [ RETURN ] Q. How many matches will be made for my profile(s)? A. You profile will be matched with infinite number of profiles that meet your requirements. But at any given time your profile can have up to 5 (five) matching profiles in your Matchbox.  [ RETURN ] Q. Why do I not see new Matches in my Matchbox? A. At any given time you can have up to 5 (five) active matches in the ACTIVE section of your Matchbox. You must take an action with Active matches to make room for new ones. If you have less than 5 matches in your matchbox and it has been a while since you saw a new match, may we suggest you to refine your profile's requirements as they may be too strict to find a compatible match.  [ RETURN ] Q. What are Prospective Matches? A. Prospective Matches are potential matches for your profile. These are actual other profiles that meet the criteria that you set as a requirement for your profile.  [ RETURN ] Q. I had Prospective Matches in my matchbox before I upgraded my profile. Why do I not see them anymore? A. You may not see your prospective matches in your matchbox once you decide to upgrade. At least not right away. We re-intialize your matchbox to find you the most compatible matches first. You may see the same profiles in your matchbox if they are still compatible with your profile. But you may not see them because your's or your matched profile's requirements may have changed since the time we matched you. Thus making the two profiles not so compatible anymore. However, with the upgraded account you can always Search any profile and send a "Match Request" manually.  [ RETURN ] Q. What is My Alerts? A. In most cases Alerts contain website related notifications that require your attention to take an action. Some Alerts may just be informational too. Alerts allow you to prioritize different actions by changing their status to Open, Pending or Completed.  [ RETURN ] Q. What is My Mailbox? A. You can use Mailbox to send or receive meesages with-in the website. You can only send messages to people in your Friends list.  [ RETURN ] Q. What are Instant Messages? A. Instant Message is just a way of sending a quick one line message to your Matched Profiles. It is a live Messenger; meaning if both users are online on wedfirm they can use the Messenger to have a real time chatting session. Please note that as of yet we do not show the Online Status of any member on the website.  [ RETURN ] Q. What is My Requests? A. My Requests section contains all the Match and Friend Requests that you have either sent or received from other members. Here you have rge option to Accept or Deny these requests.  [ RETURN ] Q. What is My Friends? A. My Friends section allows you Edit information of the people that you have accepted as friends on our website. You can also delete contacts that you may not want to remain in your Friend's list anymore. Please Remember, you can only send Mail Meessages to people who are your friends on the website.  [ RETURN ] Q. What is the Satisfaction Guarantee and how do I know if I qualify for it? A. "Satisfaction Guarantee" is our way of giving our customers the peace of mind. Not all Payment plans qualify for "Satisfaction Guarantee". At the time of upgrading your profile you will see "Satisfaction Guarantee" in prominent letters in front of the Plan. Qualifying plans are a combination of ideal timeline and great service to give you the best possible chance of finding a perfect match. We are so confident that our service will work for you that we offer to extend your membership at the end of your term if your satisfaction criterion is not met. If you have already purchased a plan and want to know if it had Satisfaction Guarantee; please refer to your Order History from "My Account" page.  [ RETURN ] Q. How can I Request an Extension if my Profile qualifies for Satisfaction Guarantee? A. At the end of your membership term a "Request Extension" link will become visible on "My Account >> View Your Order History" page only if the plan you purchased qualifies for Satisfaction Guarantee. If you choose to request extension, your account will be verfied once and if it meets the criteria we will gladly extend your membership to honor our Satisfaction Guarantee.  [ RETURN ] Q. When can I expect to get my request for profile extension processed? A. After the verification, it normally takes anywhere from 1 - 2 weeks to receive your extension.  [ RETURN ] Q. Will you automatically re-charge my credit card at the end of my Full Access term? A. No, we do not re-charge your credit card automatically. Unless it is specifically requested by you at the time of making the payment.  [ RETURN ] Q. Why can't I logon to the website? I am sure that I am entering correct login ID and Password! A. There may be several reasons why you cannot logon. If you are absolutely sure that you are entering correct information and still can't logon, it may be because your account has been suspended or disabled. This action may have been taken because of the violation of our policy, agreement, or both. As per our Terms and Conditions; use of this website is a privilege, which can be denied for any reason whatsoever. However if you like, you may use the Support form to file a request for it to be reviewed.  [ RETURN ]